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Features

A comprehensive list of all features offered by HelloHost.

Client Management

  • Client Accounts - Complete customer information management with billing details
  • Client Dashboard - Dedicated portal for clients to manage their services
  • Account Management - Self-service account settings and preferences
  • Labels - Organize and categorize clients with custom labels and colors
  • Password Memos - Securely store and share passwords with clients
  • Contacts - Multiple users per client account with individual permissions
  • Activity Tracking - Comprehensive audit logs of all client interactions
  • Client Search - Quick search and filtering across all client data

Service Management

  • Service Catalog - Configurable service offerings (domains, hosting, custom services)
  • Service Categories - Organize services into categories for better management
  • Service Types:
  • Domain registration services
  • Shared hosting packages
  • Custom services for any billable item
  • Service Templates - Pre-configured services for quick deployment
  • Pricing Management - Flexible pricing with historical price tracking
  • Featured Services - Highlight popular services for clients
  • Internal Services - Mark services as internal-only (not visible to clients)

Subscription Management

  • Various Subscription Types - Support for domains, hosting, and custom services
  • Custom Pricing - Individual pricing per subscription
  • Flexible Renewal Cycles - Monthly, quarterly, yearly, or custom intervals
  • Auto-renewal Management - Automated subscription renewals
  • Manual Renewal - Option for manual renewal control
  • Subscription Notifications - Notify clients before renewal
  • Subscription History - Track all subscription changes and renewals
  • Cancellation Management - Graceful subscription cancellation workflow

Orders & E-commerce

  • Order System - Shopping cart and order processing
  • Order Management - Track and manage customer orders
  • Order Notifications - Automated emails for new orders and payments
  • Order Invoicing - Automatic invoice generation from orders
  • Payment Links - Direct payment links via Mollie
  • Order Comments - Internal notes and communication on orders

Invoice & Payment Management

  • Automated Invoice Creation - Generate invoices from subscriptions and orders
  • Invoice Reminders - Scheduled reminders for unpaid invoices
  • Multi-currency Support - Handle invoices in different currencies
  • VAT Module - EU VAT validation and calculation
  • Tax Rate Configuration - Customizable tax rates per invoice
  • Payment Processing - Integration with Mollie for online payments
  • Direct Debit - SEPA direct debit mandates and automatic collection
  • Payment Methods:
  • iDEAL
  • Credit Card
  • SEPA Direct Debit
  • PayPal
  • Bancontact
  • Other Mollie-supported methods
  • Invoice PDF Generation - Professional PDF invoices with branding
  • Payment History - Complete payment tracking and reporting
  • Refunds - Process full and partial refunds
  • Credits - Apply account credits to invoices
  • Coupons - Discount codes and promotional offers

Hosting Management

  • Domain Registration - Register new domains via integrated registrars
  • Domain Transfer - Transfer domains from other providers
  • Domain Listing - View and manage all registered domains
  • DNS Management - Full DNS zone editing (A, AAAA, CNAME, MX, TXT, etc.)
  • Domain Locking - Lock/unlock domains to prevent unauthorized transfers
  • Auth Codes - Request EPP/auth codes for domain transfers
  • Auto-renewal Configuration - Enable/disable domain auto-renewal
  • Domain Notifications - Alerts for registration failures or transfers
  • Shared Hosting Accounts - Create and manage hosting accounts
  • Server Integration:
  • cPanel account creation and deletion
  • DirectAdmin account creation and deletion
  • Hosting Notifications - Alerts for account creation failures

Task & Ticket Management

  • Task System - Comprehensive task and ticket management
  • Client Tickets - Support tickets from clients
  • Internal Tasks - Private tasks for team members
  • Task Priorities - Low, Normal, High, Urgent priority levels
  • Task Status Tracking - Open, In Progress, Completed, Closed states
  • Due Dates - Set deadlines for tasks
  • Task Assignment - Assign tasks to team members
  • Task Review - Review workflow for completed tasks
  • Recurring Tasks - Automated task generation on schedules
  • Task Templates - Pre-defined task structures
  • Task Comments - Discussion threads on tasks
  • Time Tracking - Track time spent on tasks
  • Invoice Integration - Add completed work to client invoices
  • Task Workflows - Custom workflows for ticket processing
  • Attachments - Upload files to tasks
  • Task Notifications - Email notifications for task updates

Content Management

  • Content Blocks - Reusable content blocks for emails and pages
  • Multi-language Content - Translate content blocks for different languages
  • Markdown Support - Rich text formatting with Markdown
  • Content Templating - Use content blocks in notifications and pages

Statistics & Reporting

  • Revenue Statistics - Track income over time
  • Revenue Forecasting - Project future revenue based on subscriptions
  • Expense Tracking - Record business expenses and costs
  • Expense Reports - Calculate expense-to-revenue ratios
  • Subscription Analytics - Active subscriptions and churn metrics
  • Payment Analytics - Payment success rates and methods
  • Chart Visualizations - Interactive charts and graphs
  • Custom Date Ranges - Filter reports by specific time periods

Performance Monitoring

  • PageSpeed Reports - Website performance tracking via Google Lighthouse
  • Desktop & Mobile Scores - Separate performance metrics
  • Historical Tracking - Track performance changes over time
  • Client-specific Reports - Performance reports per client website
  • Automated Syncing - Regular performance data updates

Security & Authentication

  • Two-Factor Authentication (2FA) - TOTP-based 2FA for enhanced security
  • Role-Based Access Control - Granular permissions using Bouncer
  • User Roles:
  • Super Admin
  • Admin
  • Employee (with customizable permissions)
  • Client
  • Activity Logs - Comprehensive audit trails of all actions
  • Secure Password Storage - Bcrypt/Argon2 password hashing
  • Login Links - Secure passwordless authentication
  • Session Management - Secure session handling
  • Account Activation - Email verification for new accounts

Permission Management

  • Granular Permissions - Fine-grained access control for employees
  • Role Management - Define custom roles with specific abilities
  • Client Management Permissions:
  • View clients
  • Create/edit clients
  • Delete clients
  • Manage client subscriptions
  • Access client passwords
  • Financial Permissions:
  • View invoices
  • Create/edit invoices
  • Process payments
  • Manage refunds
  • Task Permissions:
  • View all tasks
  • Edit all tasks
  • Assign tasks
  • Review tasks
  • System Permissions:
  • Manage settings
  • Manage users
  • Manage services
  • View statistics

Multi-language Support

  • Supported Languages: English, German, Dutch, Ukrainian
  • Client Language Preferences - Per-client language settings
  • Automatic Translation - DeepL integration for content translation
  • Localized Invoices - Invoices in client's preferred language
  • Localized Notifications - Emails in recipient's language
  • Interface Translation - Full UI translation support

Branding & Customization

  • Brand Colors - Customize primary and secondary colors
  • Logo Upload - Custom logo for emails and invoices
  • Email Customization - Branded email templates
  • Invoice Customization - Branded invoice design
  • Domain Customization - Use your own domain for the platform

Notifications & Communications

  • Email Notifications:
  • New invoice notifications
  • Invoice reminders
  • Payment confirmations
  • Order notifications
  • Task updates
  • Domain registration updates
  • Subscription renewals
  • Account activation
  • Notification Preferences - Per-user notification settings
  • SMTP Integration - Custom email server configuration
  • Email Templates - Customizable email templates
  • Multi-recipient Support - Send to multiple email addresses

Data Management

  • Import/Export - Import domains from registrars
  • Backup Support - Database backup capabilities
  • Data Validation - Comprehensive input validation
  • Phone Number Validation - International phone number support
  • VAT Validation - EU VAT number validation
  • Search Functionality - Global search across clients, tasks, orders
  • Archiving - Archive old clients and services without deletion

Integration Capabilities

  • API Access - RESTful API with Sanctum authentication
  • Webhook Support - Receive webhooks from payment providers
  • Third-party Integrations:
  • Mollie (payments)
  • OXXA (domain registrar)
  • Versio (domain registrar)
  • cPanel (hosting)
  • DirectAdmin (hosting)
  • Sentry (error tracking)
  • AWS S3 (file storage)
  • DeepL (translations)
  • Postmark (email delivery)

Developer Features

  • Modern Tech Stack - Laravel 11, Vue 3, Inertia.js
  • Multi-tenancy - Complete tenant isolation
  • Queue System - Background job processing
  • Scheduled Tasks - Automated cron jobs
  • Testing Suite - Comprehensive test coverage
  • Code Quality Tools - Laravel Pint for code style
  • Debugging Tools - Laravel Debugbar for development