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How It Works

HelloHost is a modern, cloud-based subscription management platform designed to simplify your business operations.

Platform Overview

HelloHost provides a complete solution for managing your subscription business, from client relationships to billing and technical infrastructure. The platform is designed to be intuitive, powerful, and scalable.

Complete Data Isolation

Each HelloHost organization operates in its own completely isolated environment. This means:

  • Your data is private - No other organizations can access your information
  • Custom branding - Each organization can have its own logo, colors, and domain
  • Independent settings - Configure the platform to match your business needs
  • Secure by design - Industry-standard security measures protect your data

Multi-Language Support

HelloHost speaks your language! The platform supports:

  • English
  • German
  • Dutch
  • Ukrainian

Both you and your clients can use the platform in their preferred language, with all invoices, emails, and interface elements automatically translated.

How Your Clients Experience HelloHost

Client Portal

Your clients get access to a dedicated portal where they can:

  • View and pay invoices
  • Manage their subscriptions and services
  • Submit support tickets
  • Update their account information
  • Access important documents and passwords you've shared with them

The portal is automatically branded with your company logo and colors, providing a seamless experience.

Automated Communication

Clients receive professional, branded emails for:

  • New invoices with direct payment links
  • Payment confirmations
  • Service renewal reminders
  • Support ticket updates
  • Important account notifications

All communication happens automatically, saving you time while keeping clients informed.

How You Manage Your Business

Client Management

  • Store complete client information including billing details and contacts
  • Organize clients with custom labels and categories
  • Track all interactions and changes with activity logs
  • Securely share passwords and access credentials
  • Manage multiple users per client account

Service Catalog

Create your own service catalog including:

  • Domain registration services
  • Hosting packages
  • SSL certificates
  • Email hosting
  • Custom services (design, support, consulting, etc.)

Each service can have flexible pricing, billing cycles, and automated provisioning.

Subscription Management

  • Automatic recurring billing for subscriptions
  • Flexible billing cycles (monthly, quarterly, yearly, custom)
  • Auto-renewal or manual renewal options
  • Client notifications before renewals
  • Easy cancellation workflow

Financial Management

Invoicing: * Automatic invoice generation from subscriptions * Manual invoice creation for one-time services * Professional PDF invoices with your branding * Multi-currency support * EU VAT compliance

Payments: * Online payment acceptance via Mollie * Support for credit cards, iDEAL, SEPA, PayPal, and more * Automated payment collection with direct debit * Payment reminders for overdue invoices * Refund processing

Financial Tracking: * Revenue statistics and forecasting * Expense tracking and profitability analysis * Payment history and reporting

Task & Ticket Management

  • Support ticket system for client requests
  • Internal task management for your team
  • Recurring tasks for regular maintenance
  • Task assignment and review workflows
  • Time tracking for billable work
  • Convert tasks directly to invoice items

Technical Integration

Domain Management: * Connect to domain registrars (OXXA, Versio) * Automatic domain registration * DNS zone management * Domain transfer handling * Auto-renewal management

Hosting Automation: * Connect to cPanel or DirectAdmin servers * Automatic hosting account creation * Account suspension and deletion * Integration with subscriptions

Performance Monitoring: * Track website performance with Google Lighthouse * Monitor client websites over time * Identify and resolve performance issues

Security & Privacy

Your security is our priority:

  • Two-Factor Authentication - Optional 2FA for enhanced account security
  • Role-Based Permissions - Control what each team member can access
  • Activity Logging - Complete audit trail of all actions
  • Encrypted Data - Sensitive information is encrypted
  • Secure Payments - PCI-compliant payment processing
  • Regular Backups - Your data is backed up regularly

Scalability

HelloHost grows with your business:

  • No limits on clients, subscriptions, or invoices
  • Support for multiple team members with different permissions
  • Handles high volumes of transactions and data
  • Cloud-based infrastructure ensures reliability
  • Regular updates and new features

Integration Ecosystem

Connect HelloHost with the tools you already use:

  • Payment Processing - Mollie for accepting payments
  • Domain Registrars - OXXA and Versio
  • Hosting Panels - cPanel and DirectAdmin
  • Email Delivery - Custom SMTP, Gmail, or Postmark
  • File Storage - Amazon S3 for secure, scalable storage
  • Translations - DeepL for high-quality translations

Automation Benefits

HelloHost automates repetitive tasks so you can focus on growing your business:

  • Automated Invoicing - Generate and send invoices automatically
  • Payment Collection - Collect recurring payments without manual intervention
  • Service Provisioning - Automatically create hosting accounts and domains
  • Client Notifications - Send branded emails at the right time
  • Renewal Management - Handle subscription renewals automatically
  • Task Scheduling - Create recurring maintenance tasks

Support & Reliability

  • Regular platform updates with new features
  • Reliable cloud infrastructure with high uptime
  • Comprehensive documentation
  • Responsive support team

Getting Started is Easy

  1. Sign up for a HelloHost account
  2. Configure your branding and settings
  3. Connect your payment processor
  4. Add your services to the catalog
  5. Import or add your first clients
  6. Start managing your hosting business efficiently!

See our Getting Started guide for detailed setup instructions.